Therapeutic Services Agreement
[Last updated: July 2026]
Before We Begin
Thank you for choosing to work with Catherine Paterson.
Catherine is a UK-based Rapid Transformational Therapy® (RTT®) Practitioner, Clinical Hypnotherapist, Breathwork Facilitator and Wellbeing Professional.
This agreement explains how Catherine works, what you can expect from her, and the responsibilities you each hold in creating a safe, respectful and effective therapeutic relationship.
Sessions may draw on one or more therapeutic approaches depending on your individual needs and the service you have booked. These services are intended to support wellbeing, personal development and therapeutic change. They do not replace appropriate medical, psychiatric or emergency healthcare.
Please read this agreement before completing your Client Intake Questionnaire. By submitting the questionnaire and proceeding with your booking, you confirm that you have read and agree to the terms set out below.
If you have any questions about this agreement or would like clarification before booking, please contact Catherine. She will be happy to clarify anything you are unsure about before your work together begins.
Contact: catjpaterson @gmail.com
01. Our Shared Responsibilities
Therapy is a collaborative process built on trust, openness and mutual respect. Catherine brings professional knowledge, therapeutic skill and experience to each session, while you remain the expert in your own life, experiences and choices. Working together in this way helps create the conditions for safe, effective and meaningful therapeutic work.
Catherine will:
Provide a safe, respectful and professionally held therapeutic environment.
Work within the scope of her professional training and experience.
Explain the therapeutic process and answer reasonable questions.
Maintain appropriate professional boundaries.
Treat information shared during therapy confidentially and handle your personal information in accordance with UK data protection law.
Refer you to another suitably qualified professional where this would better support your needs.
As a client, you agree to:
Provide accurate and honest information relevant to your wellbeing.
Inform Catherine of any significant changes to your physical or mental health, medication or circumstances that may affect your therapy.
Complete any requested questionnaires or forms honestly and to the best of your knowledge.
Ask questions if you are unsure about any aspect of the therapeutic process.
Respect agreed appointment times and cancellation arrangements.
Participate voluntarily and only to the extent that feels appropriate for you.
02. Informed Consent
Before beginning therapy, it is important that you understand:
Your participation is entirely voluntary.
You may pause or stop a session at any time.
Some therapeutic approaches may involve exploring emotionally significant memories or experiences.
Emotional responses during or after a session can be a natural part of the therapeutic process.
Therapy is collaborative and, while many clients experience meaningful change, specific outcomes cannot be guaranteed.
You are encouraged to discuss any questions or concerns before or during therapy.
Some therapeutic techniques may involve light physical contact, such as gently guiding hand movements or briefly touching the forehead where appropriate to the therapeutic process. This will always be explained beforehand and will only take place with your consent.
03. Suitability
Therapy may not be appropriate for every person or circumstance.
The information you provide enables Catherine to assess whether the service is suitable and can be delivered safely. Where appropriate, she may recommend medical advice, specialist support or another form of care before or alongside therapy.
Following this assessment, Catherine may determine that therapy is not appropriate at this time, or that it would be in your best interests to postpone treatment until additional medical, psychological or specialist support has been obtained.
04. Confidentiality
Information shared during therapy is treated confidentially.
Confidentiality may be limited where:
Disclosure is required by law.
There is a serious concern about your safety or the safety of another person.
Catherine has a professional safeguarding responsibility to act.
Where reasonably possible, Catherine will discuss this with you before sharing information.
Outside these circumstances, information will not be disclosed without your knowledge and consent.
05. Appointments
Online Sessions
If your appointment takes place online, you agree to:
Participate from a safe, quiet and private environment.
Use a reliable internet connection where reasonably possible.
Provide current contact and emergency contact details if requested.
Avoid participating while driving, operating machinery or undertaking any activity that requires your full attention.
If technical difficulties prevent the session from continuing, Catherine will discuss whether the session can continue, be rearranged or be completed at another agreed time.
In-Person Sessions
If your appointment takes place in person, details of the appointment location, together with any relevant arrival, access or parking information, will be provided before your appointment.
Please arrive on time for your session. If you are running late or experience unexpected delays, please let Catherine know as soon as reasonably possible.
If you are experiencing symptoms of a contagious illness, please contact Catherine before attending so that the most appropriate arrangements can be discussed.
06. Fees and Payment
The fee and payment arrangements for your chosen service will be confirmed at the time of booking.
Payment may be required in advance of your appointment, depending on the service booked.
Payment must be made in accordance with the booking terms. Catherine may update her fees from time to time, but any change will not affect an appointment that has already been booked and paid for unless otherwise agreed.
07. Cancellation, Rescheduling and Missed Appointments
If you need to cancel or reschedule an appointment, you must provide at least 24 hours’ notice.
Appointments cancelled or rescheduled with less than 24 hours’ notice may be charged in full.
If you do not attend a scheduled appointment and have not provided notice, the session may be treated as a missed appointment and charged in full.
Where Catherine needs to cancel or reschedule an appointment, you will be offered an alternative appointment or an appropriate refund.
08. Professional Boundaries
To maintain a safe and professional therapeutic relationship:
Therapy takes place within agreed appointments unless otherwise arranged.
Communication outside sessions should normally relate to appointments or other practical matters.
Catherine does not provide emergency or crisis support between sessions.
Social media and personal communication channels should not be used to seek therapeutic support.
Catherine does not provide emergency or crisis support. If you or someone else is in immediate danger, call 999 or attend A&E. For urgent mental health support that is not an emergency, contact NHS 111 or another appropriate healthcare service.
Catherine is based in the United Kingdom and provides her services under the laws of England and Wales.
09. Concerns and Complaints
Catherine is committed to providing a professional, respectful and compassionate service.
If you have concerns about any aspect of your experience, please raise them as soon as possible so they can be discussed and, where possible, resolved.
Further information about Catherine’s complaints procedure is available upon request.
10. Privacy
Your personal information will be collected, used, stored and protected in accordance with Catherine’s Privacy & Cookies Policy and applicable UK data protection law.
11. Agreement
By submitting your Client Intake Questionnaire and proceeding with your booking, you confirm that:
You have read and understood this Therapeutic Services Agreement.
You have had the opportunity to ask questions before beginning therapy.
You understand the nature and scope of the services being provided.
You understand your responsibilities as a client.
You understand that participation is voluntary and that specific outcomes cannot be guaranteed.
You understand that Catherine will review the information you provide to assess whether the service is appropriate for your needs.
You understand that your personal information will be handled in accordance with the Privacy & Cookies Policy.
You agree to the terms set out in this agreement.
If you do not agree to these terms, please do not submit your Client Intake Questionnaire or proceed with your booking.
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